Privacy Policy

Spektra Motors Ltd

Last Updated: July 2026

Spektra Motors Ltd is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following information when you contact us or use our services:

Name
Email address
Telephone number
Company name (where applicable)
Vehicle registration number
Information relating to your vehicle and repair enquiry

Vehicle Information

Where necessary to provide diagnostic, inspection and repair services, we may record information including:

Vehicle registration number
Vehicle Identification Number (VIN)
Vehicle make and model
Vehicle mileage
Diagnostic fault codes
Inspection findings
Service and repair history
Technical data generated during diagnostic procedures

Vehicle Images

We may collect photographs or videos of vehicles during the provision of our services.

These images may be used for service records, quality assurance, staff training and, where appropriate, anonymised marketing.

Where images are used for marketing, we take reasonable steps to remove or obscure identifying information.

Customers may object to the use of their vehicle images for marketing purposes by informing us before work begins.

How We Use Your Information

We use your information to:

Respond to enquiries
Assess diagnostic requests
Arrange appointments
Provide diagnostic, inspection, servicing and repair services
Prepare quotations and estimates
Communicate regarding your vehicle and our services
Maintain customer and service records
Meet our legal and regulatory obligations

Legal Basis for Processing

We process your personal information where necessary to:

Respond to your request before entering into a contract
Perform our contractual obligations
Comply with legal obligations
Pursue our legitimate business interests, provided these do not override your rights and freedoms

Information Sharing

We do not sell, rent or trade your personal information.

Where necessary, information may be shared with:

Parts suppliers
Specialist subcontractors
Software and diagnostic service providers
Payment processors
Professional advisers
Law enforcement or regulatory authorities where required by law

Data Storage & Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Customer information may be stored electronically using secure business systems for enquiries, appointments, diagnostic records and service history.

Some of our trusted third-party service providers may process or store information outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in accordance with UK data protection legislation.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain service records, comply with legal obligations and resolve disputes.

CCTV

Where CCTV is installed at our workshop premises, recordings may be used for security, crime prevention, protection of customer vehicles and the safety of staff and visitors.

Our website may use cookies and similar technologies to:

Support essential website functionality
Improve website performance
Analyse website usage

You may accept or reject non-essential cookies through our website's cookie preferences.

Your Rights

Under UK GDPR, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where appropriate
Restrict or object to certain processing
Request transfer of your personal information where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions regarding this Privacy Policy or how your information is processed, please contact:

Spektra Motors Ltd

9b Althorpe Street
Leamington Spa
CV31 2AU

Email: info@spektramotors.co.uk

Information Commissioner's Office (ICO) Registration

Spektra Motors Ltd is registered as a data controller with the Information Commissioner's Office (ICO).

Registration Reference: ZC186160

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page together with the revised "Last Updated" date.