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Vehicle Diagnostic Assessment

Introduction
Help us understand your vehicle before we speak.
Please provide as much information as possible about your vehicle and the fault you're experiencing. The more information we receive before reviewing your enquiry, the better prepared we are to understand the problem and recommend the most appropriate next steps.
Estimated completion time: 5–10 minutes.

 
Dashboard Warning Lights
 If your vehicle is displaying any warning lights, please upload a photograph of the dashboard if possible.
If you're unable to upload a photograph, you may refer to the guide below and quote the warning light number(s) shown (for example: 49 – ABS Warning, 62 – Engine Management, 32 – Battery Charging). If you already know what the warning light indicates, you may include that information as well.
You can also upload dashboard photographs, videos, previous diagnostic reports or repair invoices using the form below.

Dashboard with fault lights

Reference guide only. Dashboard symbols and colours may vary depending on the vehicle manufacturer and model.

Diagnostic Assessment Form

Please provide as much information as possible about your vehicle and the fault you're experiencing. The more information we receive, the better we can understand your enquiry before getting in touch.

Customer Information

Vehicle Information

Engine Type

Fault Category

Fault Category

Fault Description

Warning Lights

Warning Lights

Please list any warning lights displayed or attach a dashboard photo below.

When did it start?

When does it happen?

When does it happen?
Cold
Hot
Always
Intermittent
Rain
Motorway
Town Driving
Under Load
Idle
After refuelling

Has anyone already worked on it?

Has anybody worked on it?

If yes:

Upload Supporting Files (Optional)

You may upload:

  • Previous invoices

  • Diagnostic reports

  • Photos

  • Videos

  • Dashboard warning lights

    Supported file types: PDF, JPG, PNG, MP4.

Vehicle Modifications

Vehicle Modifications

Service History

Service History
Full Service History
Partial Service History
Little or No Service History
Unknown

Unusual Noises

Unusual Noises

Can the fault be demonstrated?

Can the fault be demonstrated?

Has anyone cleared fault codes?

Has anyone cleared fault codes?

Battery recently disconnected or replaced?

Battery recently disconnected o replaced?

Vehicle Status

Vehicle Status
Vehicle not drivable (Recovery required)
Vehicle starts but is unsafe to drive
Vehicle is drivable but should be inspected soon
Vehicle is drivable with no immediate safety concerns
Intermittent fault (Vehicle currently operating normally)

What would you like us to do?

What would you like us to do?
Diagnose the fault
Repair the fault
Advise on repair options
Confirm another garage's diagnosis
Provide a second opinion

Any other information you feel could be of use to us?

Preferred Contact Method

Multi choice

Customer Declaration

I confirm that the information provided is accurate and complete to the best of my knowledge.

I understand and acknowledge that:

  • Vehicle diagnostics are an investigative process and may require a structured approach to identify the root cause of a fault.

  • Additional testing, inspection, dismantling or diagnostic investigation may be required before a definitive diagnosis can be reached.

  • A complete diagnosis cannot always be achieved during the initial inspection.

  • Diagnostic fees cover the time, specialist equipment, technical information and professional expertise required to investigate the reported concern and remain payable regardless of whether repair work proceeds.

  • No additional chargeable repair work will be carried out without my prior approval.

  • Diagnostic findings and recommendations are based on the information available at the time of inspection, and further faults or underlying issues may become apparent during subsequent testing or repair.

What Happens Next?

• We review your submission.
• We may contact you for additional information.
• We'll discuss the most appropriate next steps.
• If appropriate, we'll recommend diagnostic work or arrange an appointment.

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